Call Center Representative (Remote)

Job Summary

Digitech, part of the Sarnova family, is looking for a dedicated Call Center Representative to join a fully remote, high‑volume call center team. The role involves handling incoming patient calls with professionalism, empathy, and accuracy while ensuring compliance with HIPAA and company standards. The representative will resolve billing inquiries, gather necessary information, and complete follow‑up actions such as sending emails or making outbound calls. Candidates must be organized, detail‑oriented, and able to maintain composure under pressure. Strong problem‑solving skills, clear communication, and the ability to multitask are essential. Training on insurance billing will be provided, but familiarity with billing concepts is a plus. The position requires a high school diploma, bilingual skills in English/Spanish are preferred, and a minimum typing speed of 40 WPM.

Key Responsibilities

• Digitech, part of the Sarnova family, is looking for a dedicated Call Center Representative to join a fully remote, high‑volume call center team. The role involves handling incoming patient calls with professionalism, empathy, and accuracy while ensuring compliance with HIPAA and company standards. The representative will resolve billing inquiries, gather necessary information, and complete follow‑up actions such as sending emails or making outbound calls. Candidates must be organized, detail‑oriented, and able to maintain composure under pressure. Strong problem‑solving skills, clear communication, and the ability to multitask are essential. Training on insurance billing will be provided, but familiarity with billing concepts is a plus. The position requires a high school diploma, bilingual skills in English/Spanish are preferred, and a minimum typing speed of 40 WPM.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Service
• MS Office
• Typing 40 WPM

Required Skills