Concierge Specialist – General Operations

Job Summary

Velocity Black, a luxury concierge service recently acquired by Capital One, is seeking a Concierge Specialist to join its remote team. The role involves communicating with clients, restaurants, vendors and internal team members to deliver top‑tier service across dining, experiences and retail. The specialist will guide members through the app, handle end‑to‑end requests, and resolve issues swiftly. Candidates should have proven experience in luxury concierge or hospitality, excellent communication skills, and the ability to multitask in a high‑pressure environment. A "yes‑first" mentality and entrepreneurial problem‑solving attitude are essential. The position offers flexible working hours, including evenings and weekends, and is a permanent full‑time role. Benefits include a comprehensive package with pension, bonuses, health insurance, and up to £5,000 in funding for external qualifications. The role is remote, requiring the applicant to reside in the United Kingdom.

Key Responsibilities

• Velocity Black, a luxury concierge service recently acquired by Capital One, is seeking a Concierge Specialist to join its remote team. The role involves communicating with clients, restaurants, vendors and internal team members to deliver top‑tier service across dining, experiences and retail. The specialist will guide members through the app, handle end‑to‑end requests, and resolve issues swiftly. Candidates should have proven experience in luxury concierge or hospitality, excellent communication skills, and the ability to multitask in a high‑pressure environment. A "yes‑first" mentality and entrepreneurial problem‑solving attitude are essential. The position offers flexible working hours, including evenings and weekends, and is a permanent full‑time role. Benefits include a comprehensive package with pension, bonuses, health insurance, and up to £5,000 in funding for external qualifications. The role is remote, requiring the applicant to reside in the United Kingdom.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Luxury concierge
• Customer service

Required Skills