Customer Onboarding Specialist – Company Incorporations

Job Summary

Flag Theory is looking for a proactive, client‑centric specialist to manage the post‑sale journey for company incorporation services across multiple jurisdictions. The role involves guiding clients through KYC and jurisdiction‑specific documentation, coordinating with external vendors, and continuously improving onboarding workflows. The ideal candidate will have a strong background in corporate services, an in‑depth understanding of KYC and compliance protocols, and excellent communication skills in English. They must be adept at prioritizing multiple onboarding tracks, resolving issues quickly, and maintaining clear, timely communication via email and phone. This remote position is part of a flexible, fully‑remote team that values self‑motivation, empathy, and a “listen‑learn‑grow” mindset. Successful applicants will bring at least two years of relevant experience, familiarity with Google Workspace, and a track record of delivering high‑quality client support in a remote environment.

Key Responsibilities

• Flag Theory is looking for a proactive, client‑centric specialist to manage the post‑sale journey for company incorporation services across multiple jurisdictions. The role involves guiding clients through KYC and jurisdiction‑specific documentation, coordinating with external vendors, and continuously improving onboarding workflows. The ideal candidate will have a strong background in corporate services, an in‑depth understanding of KYC and compliance protocols, and excellent communication skills in English. They must be adept at prioritizing multiple onboarding tracks, resolving issues quickly, and maintaining clear, timely communication via email and phone. This remote position is part of a flexible, fully‑remote team that values self‑motivation, empathy, and a “listen‑learn‑grow” mindset. Successful applicants will bring at least two years of relevant experience, familiarity with Google Workspace, and a track record of delivering high‑quality client support in a remote environment.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• KYC & Compliance
• Client Onboarding

Required Skills