Customer Service & Customer Support Officer (m/w/d)

Job Summary

The role involves providing customer service in both German and English, handling order-related inquiries, and ensuring accurate processing and invoicing of orders. The employee will prepare and review quotations, manage incoming customer feedback, and coordinate confirmed orders while keeping track of deadlines and status. Additionally, the position supports the team with general administrative and organizational tasks. Candidates should hold a completed commercial training such as office management, industrial commerce, wholesale and foreign trade, or dialogue marketing. Preferably, they have prior experience in customer support, sales support or internal sales roles. Strong service orientation, problem‑solving skills, and proficiency in MS Office are essential, with SAP experience considered a plus.

Key Responsibilities

• The role involves providing customer service in both German and English, handling order-related inquiries, and ensuring accurate processing and invoicing of orders. The employee will prepare and review quotations, manage incoming customer feedback, and coordinate confirmed orders while keeping track of deadlines and status. Additionally, the position supports the team with general administrative and organizational tasks. Candidates should hold a completed commercial training such as office management, industrial commerce, wholesale and foreign trade, or dialogue marketing. Preferably, they have prior experience in customer support, sales support or internal sales roles. Strong service orientation, problem‑solving skills, and proficiency in MS Office are essential, with SAP experience considered a plus.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Service
• MS Office
• SAP

Required Skills