Customer Service Representative – Broadband & Telecom

Job Summary

hey contact heroes GmbH is looking for motivated customer service representatives to support broadband and telecommunication customers from a home‑office setting. The role involves advising existing customers on broadband products, tariff options, contracts, and other service queries, and providing personalised solutions. Representatives will record all interactions accurately in the system and strive to create positive customer experiences. The position requires strong German language skills, a friendly and service‑oriented attitude, reliable and independent work habits, and basic PC proficiency. Previous customer‑service or telephony experience is a plus but not mandatory. The company offers full‑time or part‑time contracts, flexible working hours, 100 % remote work, structured onboarding, regular coaching, and long‑term career prospects. Key responsibilities include handling inbound calls, managing customer inquiries, documenting conversations, and ensuring high service quality. Candidates should have a quiet home office, reliable internet, and the ability to work autonomously within a digital environment.

Key Responsibilities

• hey contact heroes GmbH is looking for motivated customer service representatives to support broadband and telecommunication customers from a home‑office setting. The role involves advising existing customers on broadband products, tariff options, contracts, and other service queries, and providing personalised solutions. Representatives will record all interactions accurately in the system and strive to create positive customer experiences. The position requires strong German language skills, a friendly and service‑oriented attitude, reliable and independent work habits, and basic PC proficiency. Previous customer‑service or telephony experience is a plus but not mandatory. The company offers full‑time or part‑time contracts, flexible working hours, 100 % remote work, structured onboarding, regular coaching, and long‑term career prospects. Key responsibilities include handling inbound calls, managing customer inquiries, documenting conversations, and ensuring high service quality. Candidates should have a quiet home office, reliable internet, and the ability to work autonomously within a digital environment.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• German language proficiency
• Customer service experience
• PC proficiency

Required Skills