Customer Success Associate

Job Summary

Sparrks, a digital 1:1 and team‑coaching platform, is looking for a Customer Success Associate to act as the main point of contact for clients—primarily HR and Learning & Development leaders—and for the coachees themselves. The role involves preparing, conducting, and following up on coaching programmes, creating data‑driven presentations for client meetings, ensuring client satisfaction, and driving strategic and operational sales activities to grow existing accounts. Candidates should have a degree in business, psychology, communication or a related field, and ideally some experience in account or partner management, recruiting, service or community roles. Strong communication skills, relationship building, data‑driven decision making, and a structured working style are essential. The position offers a performance‑based pay, a steep learning curve, and opportunities for personal and professional growth.

Key Responsibilities

• Sparrks, a digital 1:1 and team‑coaching platform, is looking for a Customer Success Associate to act as the main point of contact for clients—primarily HR and Learning & Development leaders—and for the coachees themselves. The role involves preparing, conducting, and following up on coaching programmes, creating data‑driven presentations for client meetings, ensuring client satisfaction, and driving strategic and operational sales activities to grow existing accounts. Candidates should have a degree in business, psychology, communication or a related field, and ideally some experience in account or partner management, recruiting, service or community roles. Strong communication skills, relationship building, data‑driven decision making, and a structured working style are essential. The position offers a performance‑based pay, a steep learning curve, and opportunities for personal and professional growth.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Account Management
• Customer Relationship Management

Required Skills