Customer Success Manager – EMEA

Job Summary

Jumio is recruiting a senior Customer Success Manager for its EMEA portfolio, focusing on enterprise and mid‑market accounts. The role is a value‑consulting position, requiring deep expertise in fraud, identity verification, AML and digital risk management to help clients design optimal identity strategies and achieve measurable risk reduction. The incumbent will own customer health, monitor key usage and support signals, and proactively address churn risks. They will also advise on compliance, regulatory hurdles and fraud vectors, lead business reviews, build success plans, and identify expansion opportunities. Strong data fluency, executive communication skills and experience managing high‑value enterprise accounts (>$500K ARR) are essential. The position is fully remote (Austria/UK), part of a high‑growth SaaS environment with a focus on transformation and customer‑centric success frameworks.

Key Responsibilities

• Jumio is recruiting a senior Customer Success Manager for its EMEA portfolio, focusing on enterprise and mid‑market accounts. The role is a value‑consulting position, requiring deep expertise in fraud, identity verification, AML and digital risk management to help clients design optimal identity strategies and achieve measurable risk reduction. The incumbent will own customer health, monitor key usage and support signals, and proactively address churn risks. They will also advise on compliance, regulatory hurdles and fraud vectors, lead business reviews, build success plans, and identify expansion opportunities. Strong data fluency, executive communication skills and experience managing high‑value enterprise accounts (>$500K ARR) are essential. The position is fully remote (Austria/UK), part of a high‑growth SaaS environment with a focus on transformation and customer‑centric success frameworks.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Fraud & Identity Verification
• Customer Success Management

Required Skills