Customer Success Representative – Inside

Job Summary

McGraw Hill’s Higher Education team is looking for a remote Customer Success Representative to support college-level faculty and administrators. The role centers on improving educational outcomes, student engagement, and digital product usage by providing consultative guidance, training, and troubleshooting. Candidates will manage customer pipelines using Salesforce and Gainsight, partner with Sales and implementation teams, and conduct Zoom meetings to ensure successful adoption of products like Connect and SIMnet. The position requires a bachelor’s degree, 1–2 years of customer success or software implementation experience, and strong communication and presentation skills. Experience in higher education, instructional design, or coaching is a plus, as is proficiency with Salesforce and Gainsight. The role is fully remote, open to U.S. candidates in the Eastern or Central Time Zone, and involves occasional travel (5–10% of the year).

Key Responsibilities

• McGraw Hill’s Higher Education team is looking for a remote Customer Success Representative to support college-level faculty and administrators. The role centers on improving educational outcomes, student engagement, and digital product usage by providing consultative guidance, training, and troubleshooting. Candidates will manage customer pipelines using Salesforce and Gainsight, partner with Sales and implementation teams, and conduct Zoom meetings to ensure successful adoption of products like Connect and SIMnet. The position requires a bachelor’s degree, 1–2 years of customer success or software implementation experience, and strong communication and presentation skills. Experience in higher education, instructional design, or coaching is a plus, as is proficiency with Salesforce and Gainsight. The role is fully remote, open to U.S. candidates in the Eastern or Central Time Zone, and involves occasional travel (5–10% of the year).

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Salesforce
• Gainsight
• Customer Success
• Higher Education
• Instructional Design

Required Skills