Customer Support Representative (CSR I) Apprentice

Job Summary

HighLevel is looking for a Customer Support Representative Apprentice to join its remote customer support team for a 12‑month apprenticeship. The role offers a full‑time, hands‑on experience for recent graduates or individuals eager to launch a career in technical support for SaaS products. Trainees will work closely with seasoned support staff, handling customer inquiries via chat, email, Zoom, and phone, troubleshooting common product issues, and escalating complex problems when needed. Throughout the apprenticeship, candidates receive structured training on HighLevel’s platform, AI‑driven tools, and support workflows. They’ll learn to document solutions, collaborate with team leads, and continuously improve their product knowledge and problem‑solving skills. The program is designed to build a strong foundation in customer experience and could lead to a full‑time position based on performance and business requirements. The apprenticeship runs from November 2026, with a stipend of ₹32,000 per month. Working hours are 8 AM–5 PM CST and 4 AM–1 PM CST, Monday through Friday. HighLevel values initiative, clarity, and a customer‑first mindset, and encourages candidates to thrive in a remote, collaborative environment.

Key Responsibilities

• HighLevel is looking for a Customer Support Representative Apprentice to join its remote customer support team for a 12‑month apprenticeship. The role offers a full‑time, hands‑on experience for recent graduates or individuals eager to launch a career in technical support for SaaS products. Trainees will work closely with seasoned support staff, handling customer inquiries via chat, email, Zoom, and phone, troubleshooting common product issues, and escalating complex problems when needed. Throughout the apprenticeship, candidates receive structured training on HighLevel’s platform, AI‑driven tools, and support workflows. They’ll learn to document solutions, collaborate with team leads, and continuously improve their product knowledge and problem‑solving skills. The program is designed to build a strong foundation in customer experience and could lead to a full‑time position based on performance and business requirements. The apprenticeship runs from November 2026, with a stipend of ₹32,000 per month. Working hours are 8 AM–5 PM CST and 4 AM–1 PM CST, Monday through Friday. HighLevel values initiative, clarity, and a customer‑first mindset, and encourages candidates to thrive in a remote, collaborative environment.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Support
• SaaS
• Problem Solving

Required Skills