Fan and Membership Support Staff (m/w/d)

Job Summary

Join the dynamic team at 1. FC Union Berlin as a Fan and Membership Support Staff. Your daily responsibilities will include handling fan and customer inquiries both in writing and over the phone, advising on club memberships, merchandising, and ticketing options, and processing ticket pre-sales for home and away matches. You will also manage complaints, complaints, and database updates while collaborating closely with adjacent departments. The role also involves representing the club at the stadium reception during match days, ensuring a welcoming experience for all visitors. The position offers a flexible, flat organizational structure, opportunities to contribute innovative ideas, and a high degree of autonomy. Additional perks include employee parking, discounted BVG tickets, club merchandise discounts, and a company pension scheme. If you have a commercial or customer‑service background, experience with CRM systems, and are enthusiastic about engaging with fans and handling customer queries, this is an exciting opportunity to be part of a top‑tier German football club.

Key Responsibilities

• Join the dynamic team at 1. FC Union Berlin as a Fan and Membership Support Staff. Your daily responsibilities will include handling fan and customer inquiries both in writing and over the phone, advising on club memberships, merchandising, and ticketing options, and processing ticket pre-sales for home and away matches. You will also manage complaints, complaints, and database updates while collaborating closely with adjacent departments. The role also involves representing the club at the stadium reception during match days, ensuring a welcoming experience for all visitors. The position offers a flexible, flat organizational structure, opportunities to contribute innovative ideas, and a high degree of autonomy. Additional perks include employee parking, discounted BVG tickets, club merchandise discounts, and a company pension scheme. If you have a commercial or customer‑service background, experience with CRM systems, and are enthusiastic about engaging with fans and handling customer queries, this is an exciting opportunity to be part of a top‑tier German football club.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Service
• CRM
• MS Office
• German
• English

Required Skills