Healthcare Virtual Assistant – Mental Health Practice (Remote)

Job Summary

Join a growing U.S. mental health practice as a remote Healthcare Virtual Assistant. You'll handle patient calls, texts, and callbacks, ensuring timely and courteous communication. Scheduling appointments for a roster of therapists and verifying insurance eligibility and benefits are core tasks, as is submitting and tracking claims in SimplePractice. Beyond front‑office duties, you’ll support daily operations and collaborate with the team, using productivity monitoring tools to stay organized and efficient. Excellent written and verbal English communication, attention to detail, and a coachable attitude are essential for success in this role. This position is ideal for professionals with at least two years of U.S. healthcare administrative experience, especially those familiar with mental or behavioral health settings and experienced with SimplePractice and insurance verification processes.

Key Responsibilities

• Join a growing U.S. mental health practice as a remote Healthcare Virtual Assistant. You'll handle patient calls, texts, and callbacks, ensuring timely and courteous communication. Scheduling appointments for a roster of therapists and verifying insurance eligibility and benefits are core tasks, as is submitting and tracking claims in SimplePractice. Beyond front‑office duties, you’ll support daily operations and collaborate with the team, using productivity monitoring tools to stay organized and efficient. Excellent written and verbal English communication, attention to detail, and a coachable attitude are essential for success in this role. This position is ideal for professionals with at least two years of U.S. healthcare administrative experience, especially those familiar with mental or behavioral health settings and experienced with SimplePractice and insurance verification processes.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• US healthcare administration
• Insurance verification
• SimplePractice
• Patient scheduling
• English communication

Required Skills