HIL Support Specialist
Job Highlights & Employer Insights
Kolkata VerifiedResponse Rate
94% High Response
Recruiter actively reviews profiles
Avg. Turnaround
3–5 Days
Fast shortlist & interview calls
Verified Employer
Official Partner
Direct listing from Extend Your Team
Culture Score
4.8 ★ Rating
Great feedback from current team
Job Overview
Experience
1 - 3 years
Salary
Best in Industry
Openings
Multiple Openings
Employment Type
contract
Work Mode
On-site
Shift
Day Shift
Working Days
Monday to Saturday
Notice Period
Immediate to 30 Days
Education
Graduate
Job Category
Operations
Job Summary
Handle inbound and outbound HIL customer interactions through phone, Zendesk, SMS, and Calendly. Complete HIL Welcome Calls with newly approved customers and ensure required verification, disclosures, and customer understanding are completed. Assist customers with questions regarding application status, account terms, payments, AutoPay, available credit, and account status. Support contractors and HIL partners with application-status questions, documentation needs, and operational requests. Monitor partner-support channels and respond within service-level expectations, investigate concerns using internal tools, and coordinate with internal teams for specialized handling.
Key Responsibilities
- Handle inbound and outbound HIL customer interactions through phone, Zendesk, SMS, and Calendly. Complete HIL Welcome Calls with newly approved customers and ensure required verification, disclosures, and customer understanding are completed. Assist customers with questions regarding application status, account terms, payments, AutoPay, available credit, and account status. Support contractors and HIL partners with application-status questions, documentation needs, and operational requests. Monitor partner-support channels and respond within service-level expectations, investigate concerns using internal tools, and coordinate with internal teams for specialized handling.
About the Role
This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.
Job Requirements
Required Skills
Education
Bachelor's Degree
Preferred Languages
English, Hindi, Bengali
Gender / Eligibility
Any
Age Limit
Not Applicable
Benefits & Perks
Hiring Process Timeline
Transparent recruitment steps for this position
Submit CV & Application
Quick 1-step resume submission on OurKolkata
Recruiter Review
Extend Your Team hiring team evaluates candidate profile
Interview Rounds
Personal or online interview with department heads
Job Offer & Joining
Official offer letter issuance and onboarding
About the Company
Extend Your Team
Extend Your Team is a leading organization in Kolkata delivering high-value products and professional services.
Industry
Technology & Services
Company Size
100–500 Employees
Founded
2005
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HIL Support Specialist
Best in Industry