Member Contact Center Representative I - Remote

Job Summary

Nuvision Federal Credit Union is looking for a proactive and customer‑centric Member Contact Center Representative I to work remotely across the United States. The role involves handling member inquiries across multiple channels—phone, email, web, and mail—while providing support for deposits, withdrawals, loan payments, and basic online banking. The representative will also identify member needs, recommend additional credit union products, and ensure compliance with all regulatory and confidentiality requirements. Successful candidates will have at least one year of retail or customer service experience, strong verbal communication skills, and basic knowledge of financial products. Proficiency in Microsoft Office and a webcam for remote operations are essential. The position is full‑time, offers a sign‑on bonus for eligible applicants, and emphasizes continuous improvement and cross‑sell goals.

Key Responsibilities

• Nuvision Federal Credit Union is looking for a proactive and customer‑centric Member Contact Center Representative I to work remotely across the United States. The role involves handling member inquiries across multiple channels—phone, email, web, and mail—while providing support for deposits, withdrawals, loan payments, and basic online banking. The representative will also identify member needs, recommend additional credit union products, and ensure compliance with all regulatory and confidentiality requirements. Successful candidates will have at least one year of retail or customer service experience, strong verbal communication skills, and basic knowledge of financial products. Proficiency in Microsoft Office and a webcam for remote operations are essential. The position is full‑time, offers a sign‑on bonus for eligible applicants, and emphasizes continuous improvement and cross‑sell goals.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Service
• Financial Products Knowledge

Required Skills