Program Lead

Job Summary

Pinnacle Group is seeking a Program Lead to standardize best practices across its client portfolio. The role involves proactively identifying and resolving issues, leveraging operational knowledge to provide effective solutions to account teams. The Program Lead will drive automation, standardization, and training initiatives across the practice, ensuring high levels of customer service. Responsibilities include managing multiple projects simultaneously, utilizing reporting tools to monitor outcomes, and providing weekly or monthly invoice progress updates. The position requires a strong focus on communication with leadership, driving cost savings, and maintaining adherence to client time and expense policies.

Key Responsibilities

• Pinnacle Group is seeking a Program Lead to standardize best practices across its client portfolio. The role involves proactively identifying and resolving issues, leveraging operational knowledge to provide effective solutions to account teams. The Program Lead will drive automation, standardization, and training initiatives across the practice, ensuring high levels of customer service. Responsibilities include managing multiple projects simultaneously, utilizing reporting tools to monitor outcomes, and providing weekly or monthly invoice progress updates. The position requires a strong focus on communication with leadership, driving cost savings, and maintaining adherence to client time and expense policies.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Project Management
• Automation
• Reporting
• Process Standardization

Required Skills