Technical Support Consultant (Remote, Asia)

Job Summary

SupportYourApp, a global Intelligent Support-as-a-Service provider, is looking for a Technical Support Consultant to join its remote team. The role involves guiding enterprise clients through onboarding, data discovery, and troubleshooting to ensure secure metadata collection and smooth platform deployment. The consultant will diagnose complex connectivity and permission issues, audit service logs, and translate technical findings into actionable recommendations for client IT teams. Key responsibilities include acting as the technical lead during client onboarding, resolving discovery errors such as raw SIDs, managing secure network paths, and escalating unresolved issues to internal engineering. The position also requires high‑touch, multi‑channel support (email, tickets, live sessions) for corporate clients and tracking recurring technical problems to inform product improvements. Candidates should have at least two years of experience in technical support or account management within B2B software environments, strong knowledge of cloud platforms (M365, Google Workspace, AWS, Azure), and familiarity with LDAP, Active Directory, SMB/CIFS, Linux, Kubernetes, and basic SQL. Excellent English communication and a customer‑centric attitude are essential. Benefits include a fixed work schedule, fully remote arrangement, compensation in USD, referral rewards, and a supportive international work environment.

Key Responsibilities

• SupportYourApp, a global Intelligent Support-as-a-Service provider, is looking for a Technical Support Consultant to join its remote team. The role involves guiding enterprise clients through onboarding, data discovery, and troubleshooting to ensure secure metadata collection and smooth platform deployment. The consultant will diagnose complex connectivity and permission issues, audit service logs, and translate technical findings into actionable recommendations for client IT teams. Key responsibilities include acting as the technical lead during client onboarding, resolving discovery errors such as raw SIDs, managing secure network paths, and escalating unresolved issues to internal engineering. The position also requires high‑touch, multi‑channel support (email, tickets, live sessions) for corporate clients and tracking recurring technical problems to inform product improvements. Candidates should have at least two years of experience in technical support or account management within B2B software environments, strong knowledge of cloud platforms (M365, Google Workspace, AWS, Azure), and familiarity with LDAP, Active Directory, SMB/CIFS, Linux, Kubernetes, and basic SQL. Excellent English communication and a customer‑centric attitude are essential. Benefits include a fixed work schedule, fully remote arrangement, compensation in USD, referral rewards, and a supportive international work environment.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Technical Support
• Cloud Platforms (M365, Google Workspace, AWS, Azure)
• LDAP & Active Directory
• Linux & Kubernetes
• SQL

Required Skills