Technical Support Representative

Job Summary

A Technical Support Representative will assist users with basic technical issues, account questions, and general product support. Responsibilities include responding to user inquiries, troubleshooting basic account and software problems, guiding users through simple technical processes, documenting support requests, and escalating complex issues to specialized teams. The role requires strong communication, problem‑solving, and organizational skills, with an emphasis on providing professional and secure assistance. Prior technical support experience is a plus but not mandatory; the candidate should be quick to learn new software and follow instructions.

Key Responsibilities

• A Technical Support Representative will assist users with basic technical issues, account questions, and general product support. Responsibilities include responding to user inquiries, troubleshooting basic account and software problems, guiding users through simple technical processes, documenting support requests, and escalating complex issues to specialized teams. The role requires strong communication, problem‑solving, and organizational skills, with an emphasis on providing professional and secure assistance. Prior technical support experience is a plus but not mandatory; the candidate should be quick to learn new software and follow instructions.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• basic computer skills
• good communication
• problem solving

Required Skills