Tier III Service Desk Engineer

Job Summary

Unio Digital, a managed service provider based in Arizona, is seeking an experienced Tier III Service Desk Engineer to serve as the primary escalation point for complex technical issues. The role involves leading the helpdesk team, coordinating client onboarding projects, and providing high‑quality support across phone, email, and in‑person channels. The successful candidate will manage client projects, develop onboarding plans, and mentor Tier I and II technicians. They will also be responsible for installing, configuring, diagnosing, and resolving hardware and software problems, as well as maintaining detailed documentation and improving IT service management processes. Candidates should have at least six years of IT service experience, a strong client‑service orientation, and proven project‑leadership skills. Technical knowledge of Azure AD, Active Directory, Intune, and RMM tools such as Intune/Immybot is essential, along with familiarity with ticketing systems like HaloPSA.

Key Responsibilities

• Unio Digital, a managed service provider based in Arizona, is seeking an experienced Tier III Service Desk Engineer to serve as the primary escalation point for complex technical issues. The role involves leading the helpdesk team, coordinating client onboarding projects, and providing high‑quality support across phone, email, and in‑person channels. The successful candidate will manage client projects, develop onboarding plans, and mentor Tier I and II technicians. They will also be responsible for installing, configuring, diagnosing, and resolving hardware and software problems, as well as maintaining detailed documentation and improving IT service management processes. Candidates should have at least six years of IT service experience, a strong client‑service orientation, and proven project‑leadership skills. Technical knowledge of Azure AD, Active Directory, Intune, and RMM tools such as Intune/Immybot is essential, along with familiarity with ticketing systems like HaloPSA.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• IT support
• Managed services
• Azure AD
• Active Directory
• Intune
• Project management

Required Skills