VIP Account Manager

Job Summary

WorldWinner is looking for a VIP Account Manager to oversee a portfolio of high‑value players and deliver a personalized, premium experience. The role involves building strong relationships, managing player engagement, and collaborating with CRM, marketing, and product teams to design and launch tailored loyalty campaigns. The manager will also coordinate cross‑functional support to resolve issues, track retention metrics, and identify opportunities to grow the VIP program. Key responsibilities include proactive outreach, creating and evaluating personalized offers, organizing hospitality events, and ensuring compliance with responsible gaming policies. The position requires a blend of customer‑service excellence and commercial acumen, with a focus on data‑driven decision making and continuous improvement of the player experience.

Key Responsibilities

• WorldWinner is looking for a VIP Account Manager to oversee a portfolio of high‑value players and deliver a personalized, premium experience. The role involves building strong relationships, managing player engagement, and collaborating with CRM, marketing, and product teams to design and launch tailored loyalty campaigns. The manager will also coordinate cross‑functional support to resolve issues, track retention metrics, and identify opportunities to grow the VIP program. Key responsibilities include proactive outreach, creating and evaluating personalized offers, organizing hospitality events, and ensuring compliance with responsible gaming policies. The position requires a blend of customer‑service excellence and commercial acumen, with a focus on data‑driven decision making and continuous improvement of the player experience.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• VIP account management
• CRM
• Customer relationship building

Required Skills