ZFA/ZMV Customer Success Specialist

Job Summary

Roger, a dental digitalisation startup, is looking for a Customer Success Specialist with a background as a ZFA, ZMV or dental receptionist. The role involves onboarding new dental practices, guiding them through the platform setup, training their teams, and ensuring smooth adoption of the digital tools. You will act as a trusted advisor, speaking the language of dental professionals, and help them save time by leveraging Roger’s features such as appointment reminders, WhatsApp communication, recall systems and patient questionnaires. Your feedback will also feed directly into product development, while you collaborate closely with Sales, Product and Support teams to refine processes. The position offers a hybrid or fully remote arrangement with a modern office in Berlin, structured onboarding, mentoring, and real development opportunities in a fast‑growing company. You’ll enjoy a competitive, performance‑based salary and a supportive, tech‑savvy team that values practical experience and empathy over technical know‑how.

Key Responsibilities

• Roger, a dental digitalisation startup, is looking for a Customer Success Specialist with a background as a ZFA, ZMV or dental receptionist. The role involves onboarding new dental practices, guiding them through the platform setup, training their teams, and ensuring smooth adoption of the digital tools. You will act as a trusted advisor, speaking the language of dental professionals, and help them save time by leveraging Roger’s features such as appointment reminders, WhatsApp communication, recall systems and patient questionnaires. Your feedback will also feed directly into product development, while you collaborate closely with Sales, Product and Support teams to refine processes. The position offers a hybrid or fully remote arrangement with a modern office in Berlin, structured onboarding, mentoring, and real development opportunities in a fast‑growing company. You’ll enjoy a competitive, performance‑based salary and a supportive, tech‑savvy team that values practical experience and empathy over technical know‑how.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Success
• Dental Practice Operations

Required Skills