Overview
A recent technical issue with QR code scanning has disrupted the DigiYatra digital boarding process at a major West Bengal airport, leaving many passengers waiting at the gate while they try to complete the online check‑in.
Key Developments
- Passengers attempting to board via DigiYatra experienced unusually long waiting times due to a QR scan malfunction.
- The delay caused a backlog at the airport gates, with travelers unable to move forward with their flights.
- Airport staff were required to manually verify boarding passes for several passengers.
Background
DigiYatra is a digital system that enables travelers to check in, print or store boarding passes, and scan QR codes for quick verification at airport gates. The system aims to reduce queue times and streamline the boarding process.
Impact
- Travelers face extended wait times, potentially missing connecting flights.
- The gate area becomes congested, impacting overall airport operations.
- Airlines may consider revising boarding procedures to mitigate the issue.
What Happens Next
- Airport authorities have opened a technical review of the QR scanning module.
- IT teams are working to identify the root cause and deploy a fix.
- Passengers affected are being offered assistance and alternative boarding arrangements.
- Updates will be communicated through the airport website and social media channels.
