The West Bengal government has placed all state e‑portals under a freeze for maintenance and audit, according to an official statement.
The move has halted access to a range of online services that residents rely on, from property registration and tax payments to business licensing.
Officials say the freeze is temporary and part of a routine audit, but many citizens in Kolkata and other districts are reporting delays and frustration as they wait for services to resume.
The state government has urged affected users to use alternative offline channels or visit local offices for urgent matters.
